Shipping & Refund Policies

Shipping Policy

We ONLY ship products to the states highlighted in green on the map below with a few exceptions:

  • No Military Bases
  • No PO Boxes
  • No International Shipping

 

Addresses

We kindly ask all customers to double-check their addresses before finalizing their orders. Our shipping software processes and creates labels based on the exact information submitted by our customers. If you realize an error after placing an order, contact us promptly, and we will make every effort to fix it.

To avoid misdelivery and return of packages, we strongly recommend that customers provide addresses where they regularly receive mail.

Regrettably, we are unable to refund shipping costs or offer reshipment for orders delivered to incorrect addresses or returned to our warehouse as undeliverable. If tracking indicates that your package is returned as undeliverable, contact us, and we can issue a refund for the order total (minus shipping) as a store credit or directly back to your payment method. 

Same Day Order Processing

Orders confirmed by 2 pm EST Monday - Friday will be processed and shipped from our warehouse on the same day. Orders received after this cutoff will be shipped on the next business day. Orders packed and marked as shipped on Saturdays, as well as those placed on Sundays, will be shipped on Mondays.

 

Return Policy

Disposable Vapes

While we strive to conduct a visual quality assurance check on every device and box before packing and shipping orders, the complex nature of disposable devices introduces the possibility of occasional faults. Unfortunately, due to the inherent limitations of the product, it is not feasible for us to conduct comprehensive function and flavor tests on each device before shipment.

Regrettably, this means that customers may, on rare occasions, encounter a defective product.

Given the nature of disposable devices, it is challenging for us to guarantee against such issues, and nearly all disposable device manufacturers in the market acknowledge the occasional occurrence of these challenges.

If you happen to receive a defective disposable device, please reach out to us via email at tendollarvapes@gmail.com, providing your order number and a detailed description of the issue. In cases of malfunctioning devices—such as firing without being drawn on or continuing to fire after use—we appreciate receiving a video with your email to expedite the claims resolution process.

Defective disposable device claims are addressed on an individual basis, and resolutions are tailored to each customer's circumstances. For the most effective support, please report defective devices within 7 days of your order's delivery date.

Please note that we are unable to issue any credit for shipping fees associated with devices deemed defective through the claims process. We appreciate your understanding.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns

We gladly accept returns for unopened and unused products within 7 days of delivery to our customers. For Disposable Vape Devices, "unopened" specifically refers to the plastic seal remaining intact on the individual unit, and the device should be returned with all original paper packaging.

To initiate a return for your products, kindly email us at tendollarvapes@gmail.com to receive detailed instructions.

Please note that we are unable to provide refunds or store credits for any shipping fees associated with your order.

Regrettably, items from the $10 section are not eligible for return, and all sales of clearance goods are considered final. We apologize for any inconvenience.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your original payment method will automatically be refunded within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at tendollarvapes@gmail.com.